Our Help Center is here to support you. Find answers to common questions, access user manuals, and get technical support. We’re committed to helping you make the most of your GIYO cleaning equipment. Get the help you need, when you need it.
Please provide a video and a detailed description of the issue. Our after-sales support will promptly provide a solution to ensure your normal use.
Follow the battery maintenance instructions in the user manual. Proper maintenance will help achieve the longest battery life and optimal performance.
We recommend using the original GIYO charger. If battery failure occurs due to the use of a non-original charger, warranty service will not be provided.
Our machines use maintenance-free batteries. Lead-acid batteries have a lifespan of four years and come with a one-year warranty. Lithium-ion batteries have a lifespan of six years and come with a three-year warranty.
Charging time varies depending on the battery size of different models. Please refer to the user manual for specific details.
For special requirements regarding warranty extension, please contact our sales team to discuss the details.
These answers are clear, accurate, and easy to understand, ensuring customers can quickly grasp the warranty policy. If you have any further modifications or additional information to include, please let me know.
The warranty is void if the machine is not used in accordance with the user manual, resulting in a malfunction.
Contact our after-sales support to diagnose the issue. We will provide free replacement parts. If there is a local dealer, we will coordinate with them for the repair. Otherwise, we will guide you remotely to resolve the issue.
The warranty period for all GIYO machines is one year from the date of purchase.
GIYO offers free replacement of all machine parts during the warranty period. However, normal wear and tear of consumable parts, such as brush discs and squeegees, is not included.
Safety is paramount. Each machine’s user manual includes detailed safety guidelines that you should read and follow before operating the machine. These guidelines are designed to ensure your safety and the safe operation of the equipment.
Each GIYO scrubber is equipped with a drain hose that makes it easy to empty the waste tank. Simply connect the hose to the waste tank and direct it to a suitable drain or receptacle to empty the contents.
Yes, GIYO cleaning machines are designed to work on various types of flooring. Whether you have hardwood, tile, carpet, or concrete floors, there is a suitable cleaning solution for each surface type.
Each GIYO machine comes with a detailed user manual that includes step-by-step instructions on how to operate it correctly. Please read the manual thoroughly before using your machine to ensure safe and effective operation.
We typically set different brush pressures depending on the cleaning task. You can easily adjust the brush pressure directly from the control panel. For detailed instructions, refer to the user manual specific to your machine or contact our after-sales support if you have any questions.
Water leakage can be caused by several factors. Please contact our after-sales support immediately for a detailed solution. Our team will guide you through the steps to resolve the issue and ensure your machine operates safely.
Check the brush motor for any visible damage. If the motor is damaged, contact our after-sales support immediately for a replacement. If your machine is still under warranty, the replacement will be free of charge.
If your scrubber is not picking up dirt effectively, please record a short video of the issue and send it to our after-sales support. Our team will analyze the video and provide you with a detailed solution to address the problem.
If an error code appears on your display, refer to the troubleshooting section of your machine’s user manual for specific instructions on how to resolve the issue. This guide will help you identify and correct the problem.
There could be several reasons why your machine won’t start. If this happens, please contact our after-sales support immediately. Our team will promptly diagnose the issue and perform any necessary repairs to ensure your machine is back up and running as soon as possible.
Regular inspection of components such as the splash-proof rubber, cylindrical brush, side brush, and dust filter is essential. These parts are prone to wear and tear during use, and regular checks can help prevent unexpected breakdowns and maintain cleaning efficiency.
When storing your GIYO machine, ensure the battery is charged to at least 90% and disconnect the battery and machine power switches. Drain both the fresh and waste water tanks. If possible, cover the machine with a dust cover to prevent dust accumulation. Check the battery level every 10-20 days and recharge if it drops below 30%.
For optimal performance and longevity of your machine, we recommend using alkaline or neutral cleaning solutions. These types of solutions are gentle on the machine and help extend its service life.
We recommend a minor maintenance check every six months and a major service once a year. If the usage environment is particularly demanding, you may need to schedule maintenance more frequently to keep your machine in top condition.
The frequency of cleaning the filters depends on the usage environment. We generally recommend checking the filters after each cleaning session. Since this operation is very simple, it ensures optimal performance and prevents clogging.
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